Frequently asked questions

Question 1: Is it possible to cancel my order:

Answer: Yes, you can cancel your order before one hours from time accept your money from HRY Flowers.

Question 2: Can you refund me after delivery flowers to my address shipment?

Answer: We apologize for this situation. We have fresh flower and when we accept your order, we will cut fresh flower. We can not deliver your order and after cancel it. You have time one hours for cancel your order. Please find decision in one hours.

Question 3: If I do not like my order, what should I do?

Answer: We take picture from your bouquet before and after delivery. We need you accept for delivery. If you do not like it, please inform us before. If you accepted and you request refund, it is impossible. We will work for you and your order. If you do not like your order before delivery, we will refund your money.

Question 4: I want stop my order. Is it possible?

Answer: If you accept your order, but you want stop to send order for any reason, before one hours, you will receive full refund. After one hours, if we prepared your bouquet and you cancel your order, you will receive 50 percent refund. If you want stop your order for 48 hours, and send after 24 hours or 48 hours, it is possible, but after 2 days, we will not keep your order and you will not receive refund. We will keep your order for 48 hours and you have time for find decision. Please send us email and inform us for any update relating to your order before 48 hours from time accept your money.

Question 5: You changed color flower from my order. I do not like it. What should I do?

Answer: Well. You are right. We work for you and you should be happy from your order. We will send to you coupon and try keep you for our company. If the problem is from our side, We will full refund to you. We are responsible for your order and delivery.

Question 6: Can I change address shipment? Should I pay for it?

Answer: Please make sure for address shipment. If you inform us before shipment, it is not problem and we do not charge you. We wait for your decision 1 hours from time shipment. After one hours, you will go to process Question 4.

Question 7: Is it possible to change my order?

Answer: Absolutely Yes. You can send photo from your favorite bouquet and change your order with your favorite order. We will not charge you more , if we do not put more flowers. Please write in live chat and tell us about this situation. We will help you.

Question 8: Can I send you tips?

Answer: It is possible. If you like, go to cart and add tips for our florist. Please write her name for attention.